Frequently Asked Questions
Answers on cooperation, products, certifications, shipping and after-sales.
Your Questions, Answered Here
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Cooperation & Buying
Are you a factory or a trading company?
We are a source factory. Since 2001 we focus on R&D, design and production of plastic and silicone kitchen housewares plus outdoor BBQ products, exporting to 60+ countries and regions worldwide.
Do you offer OEM/ODM services?
Yes — OEM/ODM is our core business. Send us drawings, samples or just an idea; we handle 3D design, mould development and mass production.
What is the minimum order quantity (MOQ)?
MOQ depends on the product. We understand different client sizes — contact our sales representative for details on your project.
Do you provide samples? Is there a charge?
Yes, samples are available for testing. Stock samples are free (freight may apply); fully custom samples carry a reasonable sample/mould fee — contact our sales team.
How long is production?
Regular orders take about 30 days. New mould development takes longer; the exact time is confirmed when the project starts.
Which payment methods do you accept?
We support common international methods such as T/T, PayPal, etc.; terms can be negotiated in the contract.
Products & Certification
What certifications do your products have?
Food-contact silicone products meet FDA standards and German LFGB requirements; plastic products comply with relevant food-contact regulations.
How do you guarantee product quality?
We operate a strict QC system from raw material to shipment — every stage is inspected so products arrive without defects.
How is packaging handled? Can it survive rough transport?
Standard export packaging is used. Reinforced packaging is available for fragile items, and custom retail/display boxes are accepted with your design.
Shipping & After-sales
What if I receive products with a quality problem?
Please take photos immediately and contact us. Depending on the cause, we offer replacement, refund or a credit for future orders.
What after-sales service do you provide?
A professional after-sales team replies to all enquiries within 24 hours and also assists with logistics, photos and inspection services.
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